At the moment GEM is operatively partnered with Dragon Animation, in Bergamo. Therefore it is possible for us to receive a physical delivery (and the relative withdrawal) only at Dragon Animation Via San Bernardino,13, Bergamo.
An appointment is not required but before coming you must complete your order online, on the order page.
In your order page you can select "Pick it up at the store" for return shipment, an option thought for those who want to personally carry out delivery and/or withdrawal of the package. Of course, if you choose this method, you will fill out the order by paying only the cost of the processing of the cards.
Yes, you will still pay the price in full because most of the cost of the service is linked to the evaluation procedure which is still performed until the end (the card is still graded) with the exception of the encapsulation. We therefore, for a card that does not reach the minimum required grade asked by the user, we give the possibility to choose whether to encapsulate it as authentic or to not encapsulate it at all.
If you need to update or change your address on any current orders, please call Customer Service at +39 331 412 1543 or email info@dragon-animation.com Please have your order number(s) and new address ready before you call or provide it in your email. Changing your address in your account does not affect orders currently in the grading process. Once your order is completed, we cannot update or change your address.
GEM will grade most items that are cataloged in major publications including, but not limited to, the GEM Price Guide and the Standard Catalog .
Due to the printing process and type of paper stock used on some tickets, fading of the ink may occur, which could affect the grade if re-submitted under one of our review or reholder services. As a reminder, tickets are not covered by the GEM Financial Guarantee of Grade & Authenticity, nor is GEM responsible for any type of fading that may occur once a ticket is encapsulated in a GEM holder.
Once you are prepared to fill out a submission form, you will need to select a Service Level, which is determined by your Declared Value. The Declared Value is your estimate of the value of the item after it has been assigned a grade by GEM.
To determine your value, we recommend you start by referencing , visual illustration of each card grade; this may help you gauge the quality of your card. Based on this assessment, we then advise you to reference various pricing sources to determine the estimated value of your item. We also recommend you refer to a wide variety of trade publications, auction prices realized and/or even contact a dealer in your area (Dealer Directory) for additional assistance.
It is important that you spend the time, utilize the available resources, and take the necessary steps to accurately estimate the Declared Value. The Declared Value you provide establishes:
Note that if you desire a faster turnaround time on your order, you may select a Service Level above the Declared Value for your item.
